Start at home
Our approach to in-house consultations is to give you the boost you need to move forward with confidence. Our ultimate goal is to empower you to enjoy autonomy over your hair loss journey from the comfort and privacy of your home.
Free access to our hair replacement consultants and vast online library of educational resources are all designed to put you in control. Becoming a pro at attaching, removing, cleaning, and maintaining your own hair system will save you time and money on hair maintenance appointments, and put the security of your hair system attachment in your own hands.
To that end, we encourage you to begin your journey at home with Gather®, our personalized pre-consultation tool. With this tool, you’ll share some information about your hair loss history and hair system expectations so we can begin to develop our relationship with you. We teach you how to easily take your custom measurements — just as we would if you traveled to our office — eliminating the need for an in-house appointment.
In the last step of Gather, you’ll schedule a complimentary, private, hour-long phone consultation with a hair consultant to answer any questions you have, fill in the blanks you need help with, and design a solution that best fits your needs.
We encourage you to try working through the process from the comfort of your own home before going to the expense of traveling to our office. Our hair consultants are available to help you over phone, email or chat messaging with any questions, as many times as you need them, for free.
We ask you to trust the process. We’ve done it tens of thousands of times, with customers just like you, and it works.
If you need more help
If you feel you need a professional by your side to work through Gather, a licensed hair replacement consultant can provide additional support here in our Pennsylvania office.
During your consultation, the hair consultant will work one-on-one with you to collect your personal hair loss history information, take measurements and photos, and complete Gather online. Just as in a phone consult, she’ll help determine which type of hair solution will best serve your needs and expectations.
This one-time consultation lasts about two hours and is complimentary, at no charge to you. If you choose to move forward, your hair system order can be placed during your consultation, and your hair system will be discreetly shipped to your home.
If you have any questions about in-house consultations, please contact us.
If you currently wear a bonded hair system
If you wear a hair system that is attached with tape and/or liquid adhesive and you want to move forward with placing an order, your in-house consultation will include removing your system to take measurements, cleaning your scalp and system, and completing a fresh attachment for you before you leave.
If you wear an integration system or other type of semi-permanently attached hair system, please contact our office to determine if we can remove and reattach your hair system so we can take your measurements in-house, or if it’s something you should have your local stylist do the next time your hair system is removed.
We empower you
Before and after you receive your hair system, you will be well-supported with our online educational materials so you can learn to do your own hair system maintenance and attachments. You can call or email any time during our business hours to speak with a support consultant to help resolve any maintenance issues that arise. We’re excited to help you get started, and we’re here to support you through every milestone on your hair replacement journey.
Monday: 8 a.m. – 4 p.m.
Tuesday: 8 a.m. – 4 p.m.
Wednesday: 8 a.m. – 4 p.m.
Thursday: 8 a.m. – 4 p.m.
Friday: 8 a.m. – 4 p.m.
800-424-7436 (U.S. & Canada)
1-717-553-6633 (local & international)