Standing Order Discount terms and conditions
Our Standing Order Discount is designed to help you manage your hair solution and save money on repeat orders. We believe we should earn your trust, not demand it, so this is not a contract. Standing Orders are flexible, and can be started, stopped or changed at any time. However, certain terms and conditions do apply.
Standing order pricing
If you’d like to request changes to your hair system specifications after you've started a Standing Order, that's not a problem. If you make changes that incur additional charges – such as additional hair length or a larger or smaller base size – your monthly payment will change accordingly. If you'd like an exact quote, use our cost calculator or speak with one of our hair replacement consultants.
Your Standing Order Discount “start date” will be calculated from the day your first order is entered into our system. Your estimated ship date is based on the size of your hair system and the current production time estimates — typically up to 10 weeks for a partial hair system and up to 12 weeks for larger hair systems. This is subject to change because production times at our factory can vary throughout the year. Because of this, we aren't able to guarantee delivery dates. However, you can view estimated shipping dates in your HairDirect account.
Payment due dates
Your due date for monthly payments is based on your start date. For example, if your order is entered into our system on the 5th of May, then all future payments will be due on the 5th of subsequent months. If your order is processed on the 31st, subsequent payments will be due on the last day of each month for those months without a 31st day.
Your account is considered delinquent if your payment is not made by the due date.
We understand that credit cards expire without customer awareness or other unforeseen issues may arise. If your credit is declined, we'll email you to let you know there's an issue. Once your card is declined five times, we will attempt to contact you by phone. Otherwise, it is your responsibility to contact us to bring your payments up to date.
When payment delinquency delays your Standing Order for two months, your Standing Order will automatically be stopped. No new Standing Orders will be placed. Once your previous order is paid for and your account is up to date, you are welcome to request your Standing Order to be restarted. This will create a new start date with a new estimated delivery schedule.
If your account is delinquent, it will be placed on a credit hold, meaning your current order will not ship, and no new standing orders will be processed until the account is paid and brought current.
If your hair system has been manufactured by the time of the credit hold, it will be held in our warehouse for up to one year or until the balance due is paid in full. If the balance due is paid within the one year time frame, we will ship your hair system order to you.
If you have already received your hair system order but your account is more than 90 days delinquent, the account will be sent to collections for payment.
If you have any further questions or concerns about Standing Orders or billing, please contact us.