Getting Started

No matter how long you’ve been battling hair loss, looking for a solution, or wearing hair, today can mark a new beginning. Your HairDirect advocates are here to listen, guide, and champion you, every step of the way.

Begin with Gather®

Gather, our personalized pre-consultation tool, guides you through the process of gathering and sharing the information we need to design your custom hair solution.

Gather starts by asking you a variety of questions to learn more about your unique hair loss battle, including your hair loss history, how you’ve tried to remedy it, and how you need hair replacement to fit into your lifestyle. You’ll also have the opportunity to select your preferred hair color, length, and style.

We understand that sharing this information with us requires an investment of time and energy on your part, but we know the rewards of a custom hair solution are well worth reaping. By taking this first step, you’ll begin your journey towards regaining control over your hair loss.

Your private consultation

On completing Gather, you’ll be prompted to schedule a private, one-on-one consultation with a licensed hair replacement consultant. In this hour-long appointment, you’ll begin a new relationship with a hair replacement consultant who will advise you through the hair system design process. We’ll help you get the most natural-looking hair system possible — one that fits your budget and lifestyle.

What does it cost?

Both Gather and your consultation will be free, but you will need to purchase a hair color ring to view the swatches in person. This tool will be yours to keep for future reference, and the $29.95 USD ($20.00 + $9.95 USD shipping) investment will be applied to your first hair system order. So, in that scenario, the color ring is ultimately free. However, there is no obligation to order a hair system, and if you choose to return the color ring to us, we will reimburse you the cost of $20.00 USD.

We want you to get started off on the right foot. When you place your first hair system order, you’ll also choose a free starter kit of hair replacement maintenance supplies worth at least $40. There are several options to choose from, and we’ll help guide you to the one that will best suit your needs.

If you need help at any point throughout this process, or want to talk to us right now, please contact us via phone, email, LiveChat, and webcam. As always, we’re here for you.

Get Started with Gather

Ordering a duplicate

If you already wear a hair system you love, we can create a duplicate of that system, even if it was made by another company. We’ll likely suggest improvements to give you a more natural-looking, comfortable experience. We still recommend you take the time to complete Gather, so we have the information we need to provide you the best system and customer experience possible.

Duplicate your system

Always risk-free

Getting started is completely risk-free. Completing Gather and booking a private consultation does not obligate you to order a custom hair solution. Every hair system is covered by our unconditional 30-day money-back guarantee.

Take your first step with Gather