We strive to deliver your hair system and accessories in a timely manner and with discreet packaging. Please note that we ship hair much differently from the way in which we ship accessory products. Custom hair systems take several weeks to create and come to our U.S. office before they’re sent to you. Accessories, (shampoos, tapes, etc.) ship much more quickly, as they are mailed directly from the warehouse nearest you once you place your order.
Discreet packaging for your privacy
We take your privacy seriously. The contents and source of your order will not appear on the delivered package. Every hair and accessories order is shipped in a plain box, labeled “HD Inc.” on the shipping tag.
How we ship hair
For individual hair system orders: After your hair replacement system arrives from the factory to our Lancaster, PA facility, we'll ship it right out to you, provided there is no outstanding unpaid balance on your account.
For Standing Orders: Your hair system will be shipped according to the Standing Order delivery schedule.
Our hair system shipping rates are based on a flat scale for most locations:
Inside the Continental U.S. $12.95
Hawaii, Alaska & Puerto Rico $21.95
International (Outside U.S.) $36.00
Turkey & Pakistan $68.95
All custom and ready-to-wear hair orders are shipped globally from our U.S. warehouse. A signature will be required for delivery. Please call us if you would like to request that no signature be required.
Ready-to-wear hair orders received before 12 p.m. Eastern Time are normally shipped the same day, unless it's a weekend or a holiday. Orders received on Fridays after 12 p.m. ET will be shipped out the following Monday, unless it's a holiday, or unless our website alert messaging specifically states otherwise. Customized ready-to-wear systems ship 1-2 days after we receive your specifications. If ordered together, ready-to-wear hair systems and accessory products will ship together.
Production times for custom hair systems
Partial hair systems usually require 8-12 weeks to create, and full cap systems take about 10-12 weeks. Typical design and manufacturing times will vary, because each system is handmade, and some are more complicated to produce than others.
How we ship accessory products
We have two warehouses, one which fulfills orders in the U.S. and internationally, and one in Amsterdam which fulfills orders in Europe. You order will automatically ship from the warehouse assigned to the shipping address you provide. See below for a comprehensive list of countries to which we cannot ship.
Shipping times will vary, as will the products we can legally ship to your location.
Additional shipping fees will be incurred for certain products due to flammability and/or hazardous material regulations beyond our control. These fees are determined by the shipping carriers, according to the weight of the products and number of packages per order.
Shipping options from the U.S. warehouse
Shoppers whose orders ship from the U.S. warehouse can choose between U.S. Postal Service (USPS) and UPS. Your options include:
U.S. Postal Service
USPS First Class
USPS Express Mail
UPS Next Day Air
UPS 2nd Day Air
All product orders received prior to 2 p.m. Eastern Time, Monday through Friday, are normally shipped the same business day, unless it's a weekend or a holiday, or unless our website alert messaging specifically states otherwise.
Orders received on Fridays after 2 p.m. ET will be shipped out the following Monday, unless it's a holiday.
All shipping costs for accessory products are calculated at the time of your order, according to the weight of your shipment, type of delivery you choose and your location. Payment is taken when the order is shipped.
Free shipping offer
Orders $50 or more ship for free within the continental U.S. A free shipping method will automatically be selected for you, but you'll typically still be able to choose between USPS and UPS Ground. This free shipping offer is not valid on hair system orders.
Free shipping exceptions
Due to additional shipping and packaging needs, orders $50 or more that include three or more Styrofoam heads are not eligible for free shipping.
UPS Ground transit times
Shipping options from the EU warehouse
Shoppers whose orders ship from the EU warehouse can choose between PostNL, UPS and GLS. Your options include:
UPS Worldwide Saver
All accessory product orders received prior to 2 p.m. Central European Time (CET) are normally shipped on the same business day, unless it's a weekend or a holiday. Orders received Friday after 2 p.m. CET will be shipped out the following Monday, unless it's a holiday. Ready-to-wear hair orders usually ship within 7-10 business days, while customized ready-to-wear systems ship 2-3 weeks after we receive your specifications. If ordered together, ready-to-wear and accessory products will ship together.
The 21% Value Added Tax (VAT) has been included in the price of each product, as well as the shipping cost. Customers with a valid VAT ID may enter it at checkout to exclude VAT from an order. By entering a valid VAT ID, the VAT charge will be removed from both the product and the shipping cost.
All transactions are processed in U.S. dollars, so there will be a currency conversion fee for each order.
Additionally, we process your payment when we ship your order, not when you place it. If currency exchange rates fluctuate between when you place your order and when we process your payment, the actual amount charged may vary slightly.
Free shipping offer
Accessory orders over €50 or £50 qualify for free shipping. We will automatically select GLS as your free shipping carrier.
Free shipping exceptions
Due to additional shipping and packaging needs, orders over €50 or £50 that include three or more Styrofoam heads are not eligible for free shipping.
In some other cases, certain items may require an additional shipping charge. If we anticipate any unexpected shipping charges, we will contact you so you can decide if you would still like to place the order.
Due to the fact that we cannot ship via ground services to the following islands, and are limited to shipping by air, free shipping is not available to the following countries:
- Balearic Islands
- Las Palmas, Canarias
- Tenerife, Canarias
UPS standard transit times
Countries to which we cannot ship
We welcome international clients and can ship to many points throughout the world. However, there are some countries to which we are unable to ship:
- Ascension Island
- Bouvet Island
- British Indies/Chagos
- Burkina Faso
- Cape Verde
- Caroline Islands
- Christmas Islands
- Cocos (Keeling) Islands
- Cuba (UPS embargo)
- Equatorial Guinea
- Falkland Islands (Malvinas)
- Faroe Island
- French Polynesia
- French So. Territory
- Guantanamo Military Base
- Heard and McDonald Islands
- Iran (UPS embargo)
- Ivory Coast
- Libya (UPS embargo)
- McDonald Island
- Midway Islands
- North Korea (UPS embargo)
- Saint Helena
- Saint Pierre and Miquelon
- Sao Tome and Principe
- Sierra Leone
- South Georgia and South Sandwich Islands
- South Sudan
- Sudan (UPS embargo)
- Syrian Arab Republic
- Wake Island
- Western Sahara