Does a hair system really look natural?
A hair system can and will look natural if it is properly designed and maintained. There are many variables that affect achieving a natural appearance when creating your hair system. Once you provide the information requested in Gather™, our personalized pre-consultation tool, we’ll meet with you via phone or webcam to design a natural-looking hair system that meets your style requests and lifestyle needs. We’ll discuss base design, density, color, hairstyle, your options for attachment methods, and many other applicable variables before we order your hair system.
How do I learn how to attach, remove, and maintain my own hair replacement system?
We have the world’s largest library of educational hair replacement resources in the Learn section of our website. There you will learn everything you need to know with step-by-step articles and videos. Start at the beginning, and you will learn all you need to know in order to be successful. Just remember: practice makes perfect! Of course, you can always contact us if you have questions.
If I’m maintaining my hair system at home, how do I maintain my growing hair?
You continue to maintain your growing hair just as you always have, or by going to your regular stylist for a trim or style.
Are there any salons I go to get my hair system serviced and maintained?
We are an online, mail order hair replacement company. Without leaving your house, you can order a custom-made hair replacement system from us. Plus, you can learn how to fit, attach, and maintain your own hair system right here on our website. We will cut, blend, and style your hair system at no charge before shipping it to you. However, if you prefer to visit our salon in Lancaster, Pennsylvania, in the United States, please contact us, or you can search for a stylist in your local area.
How or where do I get the system cut and styled?
The cost to cut your hair system to the style you choose is included in the price. However, because it ships in a box, you’ll need to style it yourself after you attach it. You can choose or modify a style from the hairstyle gallery in Gather™, our personalized pre-consultation tool, or send us a picture of a style you like, and we’ll try to create something similar. Before placing your order, we’ll let you know if a style is not possible or will be difficult to achieve.
Do I have to shave my existing hair?
Whether or not you shave the hair under your hair system depends on the attachment method you choose and how natural you want/need the system to look.
Your custom-made hair system is uniquely designed to fit your head, and is handmade with the most contemporary materials to achieve the best realism. If you choose to bond your system to your scalp using hair system tape or liquid adhesive, you will have to shave any existing hair where the hair system will be bonded to your head. Without shaving, your growing hair will prevent the system from adhering flat against your head, and therefore will not fit properly or look natural. Trying to bond with tape or liquid adhesive over existing hair can damage your growing hair, prevent a strong bond, and limit the type of base you can wear, among other issues. When adhesive breaks down, it will leave a gooey mess throughout your growing hair that is difficult to get out.
In most cases, shaving hair that is already very thin and sporadic makes the process of wearing a system much easier and more realistic-looking. However, if you don’t have extensive hair loss, or want to remove your hair system daily, you might consider a clip-on hair system.
How do I know which attachment method is for me?
Your attachment method depends on your level of hair loss, whether you need to or are willing to shave your head, and your body chemistry, among other variables, such as skin sensitivity and how long you’d like your attachment to last. In your consultation, we’ll determine if you intend to clip your system to growing hair or to shave and bond. If bonding, you might need to try a few different adhesives to learn what works best for you, so we’ll discuss your options and make recommendations based on your unique needs.
How long does a hair system last?
The durability of a hair system depends on many factors, including the base material, the method of attachment, and the way you care for the hair itself. Hair systems are essentially disposable, and meant to be replaced as they age — preferably before the aging is noticeable. In general, the more durable the base material used in the hair system, the more detectable it is to touch and sight, because the material needs to be heavier to last. The converse is also true: the more delicate the base is, the less detectable it is. And as you would expect, a delicate base deteriorates faster and needs to be replaced more often. Your consultant will discuss what your priorities are and help you decide on a base material that meets your needs.
How long can I wear the system before I have to remove and clean it?
How long you can wear a bonded hair system before removing and cleaning it will depend on the attachment method and adhesive you choose, how your body reacts to the adhesive, and how much hold time you’re hoping to get. Ultimately, each person experiences a different hold time; there are a few different reasons for that. Everybody’s body chemistry is different, and breaks down the adhesive in differently.
The term “body chemistry” refers to variables like scalp oil, perspiration, and hormones. For example, someone with an active lifestyle may have a shorter hold time, because the salts, oils, and bacteria released during perspiration cause the adhesive to break down faster than someone who has a sedentary lifestyle. Similarly, those with oily skin typically need to remove their systems more frequently, because scalp oils break down the bond faster. In general, most people wear their hair systems for a week or two before removing, cleaning, and reattaching.
What if I don’t know what to do when I get the system?
You’ll have plenty of time to learn all the ins and outs of hair replacement via the Learning Center while your system is in production. If you have questions about your system once it arrives, if it’s not what you expected, or you just need some guidance, call our customer service number to speak with a trained hair replacement consultant, who will be happy to answer any questions you may have. Check your hair system as soon as it arrives to make sure the following qualities are correct: base size, wave and curl, cut and style, hair quality, color, density, hair length, and base design. Remember, should you be dissatisfied in any way, we have a 30-day money-back guarantee.
How do you cut, blend, and style my hair system without seeing me in person?
We’ve spent more than 20 years of perfecting our cutting and blending technique so it integrates with your growing hair without you needing to be present. You’ll provide us with a photo of the style you wish to achieve (via email, link, or from our hairstyle gallery), and we’ll discuss what hair lengths would be needed to achieve it and how we can blend it into your growing hair, if necessary. We’ll also discuss what steps you may need to follow to achieve that style, such as products that may be needed to bring the look together after your hair system is attached.
What is a “custom made” hair system?
A custom hair systemis tailored to fit your unique hair loss pattern and head shape. In contrast, ready-to-wear (or “stock”) hair systems are available in common shapes and sizes, but are not made custom to your specifications. Our custom systems are made to blend into your natural growing hair to look like the hair is growing right out of your scalp. We can use human hair, synthetic hair, or a blend of the two, and can match any hairstyle you want.
Why do I need more than one hair system?
Sometimes, things don't go exactly as planned. A backup hair replacement system is like an insurance policy: it gives you peace of mind. When something goes wrong, panic strikes, and you're left with either an old, undesirable hair system, or no hair system at all. You're forced to place a hair order right away and wait weeks or months for it to arrive. Plan ahead and always be prepared.
Should I order human or synthetic hair?
There are various differences between human hair and synthetic hair that need to be considered when choosing a hair type for your system. You may also choose a combination of the two.
Human hair is the most common choice for hair replacement systems. Particularly if your hair system blends with your growing hair, human hair will provide the most natural appearance.
Synthetic hair requires different care than human hair. It does not reflect light the same way human hair does, and tends to be shinier and more reflective. Also, synthetic hair cannot be dyed. However, if you want the hair color to last as long as possible, then synthetic hair is a great choice, since it does not oxidize to the degree that human hair does. Also, consider synthetic hair if you are opting for a tighter curl pattern, light hair colors, or a combination of both, as synthetic hair holds curl better and allows for lighter hair colors in combination with a tighter curl.
To learn more, see our articles on human hair and synthetic hair for hair replacement systems.
Can you match the texture of my growing hair?
If you supply a hair sample, we will try to match it. Ultimately, we leave it up to experts at the production facility to make the final decision regarding the best type of hair for certain scenarios, such as what will best hold the color and curl ordered.
Can I use any shampoo and conditioner on the system?
We encourage you to use sulfate-free products. Sulfates strip the hair of oils and can cause dryness and tangling, as well as fade the hair color quicker. To learn how to make the best choices when choosing hair care products, see Understanding Product Ingredients.
How often do I need to shampoo and condition my system?
Your growing hair is nourished with natural oils called sebum. If you are prone to oily hair, you need to wash it frequently. However, a hair system does not get regular exposure to oils, and in fact, the hair can tend to be dry because of the processing it goes through. For this reason, you only need to shampoo the hair system once or twice a week. Shampooing strips the hair of dirt and oils, so over-washing a hair system can actually damage the hair and cause it to dry out, break off, and tangle. That said, conditioning your system helps hydrate and strengthen the hair, keeping it healthy and softer longer. We recommend using a leave-in conditioner every day and using a rinse-out conditioner whenever you shampoo your hair.