Why Choose HairDirect
There are many options for hair loss solutions, both online and in local hair replacement studios, so what makes HairDirect different than the rest? Our goal is to empower you to take back control of your hair, confidence, and life.
The HairDirect difference
If you’re accustomed to ordering your hair solution from a retail location or other online company, it won’t take long for you to notice the HairDirect difference. On one hand, we’re much more affordable than salons and hair replacement studios, with their large markups, binding contracts, and expensive maintenance visits. On the other hand, we provide support and advocacy unmatched in the online hair industry. We’re different because our goal is to empower you to take back control of your hair, confidence, and life.
We listen to you
We’re not here to push a one-size-fits-all solution on you. Your lifestyle, priorities, and hair loss are all unique elements of your story. Your hair replacement consultant will listen to that story before finding the custom or ready-to-wear solution that best fits the life you want to live. From the cut, color, and style of your hair, to the design and attachment method we recommend, we customize every detail for you based on the private, one-on-one conversations you have with your consultant.
We advocate for you
We have over 60 people on staff, and all of them are advocates. Our hair replacement consultants are licensed cosmetologists and barbers who are trained in the art and science of hair replacement. They’re always available during business hours for one-on-one support via email, phone, webcam, and chat. We also provide the industry’s most extensive educational library, and it’s also absolutely free. We know this journey can be emotional and scary – we’re here to support you every step of the way.
We are always risk-free
We hope you’ll love us and stay forever, but the decision is always up to you. You won’t find any binding contracts here, because we know we should earn your business, not demand it. Buy when you want, how you want — and if you don’t like your hair solution, we’ll remake it or refund your money. That’s our 30-day guarantee. No questions. No hassle. No fine print. It’s just the right thing to do.
We put you in control
This is your life, your hair — and it’s all in your complete control. From phone calls to packaging, every detail of our service is discreet to protect your privacy. Our unique online tracking system lets you know where your hair system is as it moves through production. And with automated ordering, you don’t even have to remember to place your hair system order; we’ll do it for you. When it’s ready, we deliver everything you need right to your door, so you never lose time or money on salon maintenance visits. You’ll do your own hair, on your own time, in the privacy of your own home.
We help you save money
We never stop looking for ways to save you money. We start by offering standing order discounts — a non-contractual, convenient discounted payment plan. Next, we teach you how to maintain your own hair, so you can avoid professional hair replacement studios and eliminate monthly service charges. Our accessories ship from our warehouses in the US and EU, so you’ll receive your order in less time with lower shipping costs. When compared with typical retail pricing, you can save tens of thousands of dollars over your lifetime.
We never settle
We know we have a good thing going here, but we’re not ready to settle. We’re always innovating new products and accessories, investing in research, and traveling around the world to partner with suppliers. The result? Groundbreaking solutions, like our high definition hairline and patented thin-skin hair system, as well as new technologies for a better customer experience, like our unique Gather® Personalized Pre-consultation Tool, and 3D modeling. We won’t stop, because we believe everything can always be a little bit (or a lot) better.