Which Store Should You Use to Shop?

In order to give you the best service possible, we've built three stores:


Store selection is all about your shipping address. To complete an order, your shipping address must be located within the same region as the store you are using. See below for details on eligible regions for each store and a comprehensive list of countries to which we cannot ship.

US StoreUS & Worldwide Store

Unless you live in the European Union, this is the store for you!

All orders placed in the US & Worldwide Store will be shipped from our U.S. office. We offer a variety of shipping options for the US & Worldwide Store.

All product orders received prior to 2 p.m. Eastern Time (ET) are normally shipped the same business day. Orders received on Fridays after 2 p.m. ET will be shipped out the following Monday, unless it's a holiday. Men's stock hair orders must be placed by 12 p.m. ET to qualify for same-day shipping. If ordered together, men's stocks and accessory products will ship together.

Visit the Shipping Policies Page for specific information on shipping methods and times for the US & Worldwide Store.


Countries and regions we ship to from the US & Worldwide Store

This is a partial list of where we can ship to from the US & Worldwide Store. If you don't see your country or region here, we may still be able to ship to you, unless you're in one of the countries to which we cannot ship.

  • Africa
  • Australia
  • Canada
  • Caribbean Islands
  • Central America
  • Central Asia
  • China
  • Europe (Non-European Union)
  • Hong Kong
  • Iceland
  • India
  • Indonesia
  • Israel
  • Japan
  • Korea, South
  • Mexico
  • Middle East
  • New Zealand
  • Pacific Islands/Oceania
  • Pakistan
  • Puerto Rico
  • Singapore
  • South America
  • South East Asia
  • Taiwan
  • United States

EU StoreEU Store

Live in the European Union, but not the U.K.? You can shop in euros, and your order will be delivered from our EU distribution center.

All product orders received prior to 2 p.m. Central European Time (CET) are normally shipped on the same business day. Orders received Friday after 2 p.m. CET will be shipped out the following Monday, unless it's a holiday. We offer a variety of shipping options from the EU store.


Prices and currency

For EU Store shoppers, the 21% Value Added Tax (VAT) has been included in the price of each product, as well as the shipping cost. Customers with a valid VAT ID may enter it at checkout to exclude VAT from an order. By entering a valid VAT ID, the VAT charge will be removed from both the product and the shipping cost.

Although you are able to shop in euros, we process all transactions in U.S. dollars, so there will be a currency conversion fee for each order.

Additionally, we process your payment when we ship your order, not when you place it. If currency exchange rates fluctuate between when you place your order and when we process your payment, the actual amount charged may vary slightly.

Visit the Shipping Policies Page for specific information on shipping methods and times for the EU Store.


Countries we ship to from the EU Store

  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland (Republic of Ireland)
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden

UK StoreUK Store

Live in the United Kingdom? You can shop in your own currency, and your order will be delivered from our EU distribution center.

All product orders received prior to 2 p.m. Central European Time (CET) are normally shipped on the same business day. Orders received on Fridays after 2 pm CET will be shipped out the following Monday, unless it's a holiday. You can choose from several different shipping options for the UK Store.


Prices and currency

For UK Store shoppers, the 21% Value Added Tax (VAT) has been included in the price of each product, as well as the shipping cost. Customers with a valid VAT ID may enter it at checkout to exclude VAT from an order. By entering a valid VAT ID, the VAT charge will be removed from both the product and the shipping cost.

Although you are able to shop in British pounds, we process all transactions in U.S. dollars, so there will be a currency conversion fee for each order.

Additionally, we process your payment when we ship your order, not when you place it. If currency exchange rates fluctuate between when you place your order and when we process your payment, the actual amount charged may vary slightly.

Visit the Shipping Policies Page for specific information on shipping methods and times for the UK Store.


Countries we ship to from the UK Store

  • Great Britain
  • Northern Ireland
  • Scotland
  • Wales

Countries we cannot ship to

We welcome international clients and can ship to many points throughout the world. However, there are some countries to which we are unable to ship:

  • Afghanistan
  • Angola
  • Antarctica
  • Ascension Island
  • Benin
  • Burkina Faso
  • British Indies/Chagos
  • Cape Verde
  • Caroline Islands
  • Christmas Islands
  • Cocos Islands
  • Comoros
  • Cuba (UPS embargo)
  • Cyprus
  • Falkland Islands
  • French So. Territory
  • Gambia
  • Ghana
  • Guantanamo Military Base
  • Guinea-Bissau
  • Heard Island
  • Haiti
  • Iran (UPS embargo)
  • Iraq
  • Ivory Coast
  • Kosovo
  • Liberia
  • Libya (UPS embargo)
  • Mali
  • Mauritania
  • Mayotte Islands
  • McDonald Island
  • Midway Islands
  • Niger
  • Nigeria
  • Nauru Island
  • Niue
  • North Korea (UPS embargo)
  • Pitcairn
  • Russia
  • Senegal
  • Sao Tome Principe
  • Sierra Leone
  • Somalia
  • St. Pierre
  • Sudan (UPS embargo)
  • Tokelau
  • Togo
  • Wake Island
  • Western Sahara

Questions about store selection

If you have any questions about which store you should choose, please don't hesitate to contact us.