How we ship hair
After your hair replacement system arrives from the factory, we'll ship it right out to you, provided there is no outstanding unpaid balance on your account. Our hair system shipping rates are based on a flat scale for most locations: $12.95 for delivery within the continental U.S.; $36.00 outside the continental U.S.
All custom hair orders are shipped globally from our US & Worldwide Store. A signature will be required for delivery, unless you request that no signature be required.
In the US & Worldwide store, Men's Stock hair orders received before 12 p.m. ET are normally shipped the same day, unless it's a weekend or a holiday. Orders received on Fridays after 12 p.m. ET will be shipped out the following Monday, unless it's a holiday. Customizable Stocks ship 1-2 days after we receive your specifications. If ordered together, Men's Stocks and accessory products will ship together.
Production times for custom-made hair systems
Top-of-head (partial) hair systems usually require nine weeks to create and full cap systems will take about 10-12 weeks. Typical design and manufacturing times will vary, because each system is handmade, and some are more complicated to produce than others.
Super Rush orders
We can place a Super Rush on custom hair system orders for an additional cost.
A partial hair system with a Super Rush will be shipped 37 days from the order date. If you order a ¾ or full cap system, it will ship in just 47 days. Super Rushes are guaranteed — if we miss the ship date, we'll refund the additional cost. Contact us for details; limited availability.