Shipping Policies

The way we ship hair is different from how we ship accessory products. That's because they are very different products. For example, custom hair systems take several weeks to create, and they come to our U.S. office before they're sent to you. Accessories (shampoos, tapes, etc) are different. They can be purchased from different stores and are shipped soon after you order them.

Discreet packaging for your privacy

We take your privacy seriously! The contents and source of your order will not appear on the delivered package. Every hair and accessories order is shipped in a plain box, labeled "HD Inc." on the shipping tag.

US & Worldwide Store shipping options

Shoppers in the US & Worldwide Store can choose between U.S. Postal Service (USPS) and UPS. Your options include:

U.S. Postal Service

  • USPS First Class
  • USPS Express Mail

UPS

  • UPS Ground
  • UPS Next Day Air
  • UPS 2nd Day Air

More shipping options are available upon request.

Please note: To help save you money, we might occasionally change the shipping method you select during checkout. We will only do this if we know an alternative type of shipping would get your package to you just as quickly, but for less money.


Free shipping offer

Orders over $50 ship for free within the continental U.S. A free shipping method will automatically be selected for you, but you'll typically still be able to choose between USPS and UPS Ground. This free shipping offer is not valid on hair system orders.

Free shipping exceptions

Due to additional shipping and packaging needs, orders over $50 that include three or more Styrofoam heads are not eligible for free shipping.

In some other cases, certain items may require an additional shipping charge. If we anticipate any unexpected shipping charges, we will contact you so you can decide if you would still like to place the order.


UPS Ground transit times

UPS Ground Shipping Time for US

EU Store shipping options

Depending on when you want your order to be delivered, you can choose between:

PostNL

  • PostNL Parcel

UPS

  • UPS Standard
  • UPS Worldwide Saver

GLS

  • GLS Parcel

Free shipping offer

Accessory orders over €100 qualify for free shipping. We will automatically select GLS as your free shipping carrier.

Free shipping exceptions

Due to additional shipping and packaging needs, orders over €100 that include three or more Styrofoam heads are not eligible for free shipping.

In some other cases, certain items may require an additional shipping charge. If we anticipate any unexpected shipping charges, we will contact you so you can decide if you would still like to place the order.


UPS standard transit times for EU

UPS Standard Shipping Time for EU

UK Store shipping options

Depending on when you want your order to be delivered, you can choose between:

PostNL

  • PostNL Parcel

UPS

  • UPS Standard
  • UPS Worldwide Saver

GLS

  • GLS Parcel

Free shipping offer

Accessory orders over £80 qualify for free shipping. We will automatically select GLS as your free shipping carrier.

Free shipping exceptions

Due to additional shipping and packaging needs, orders over £80 that include three or more Styrofoam heads aren't eligible for free shipping. In some other cases, certain items may require an additional shipping charge. If we anticipate any unexpected shipping charges we will contact you so you can decide if you would still like to place the order.


UPS standard transit times for UK

UPS Ground Shipping Time for UK

How we ship hair

After your hair replacement system arrives from the factory, we'll ship it right out to you, provided there is no outstanding unpaid balance on your account. Our hair system shipping rates are based on a flat scale for most locations: $12.95 for delivery within the continental U.S.; $36.00 outside the continental U.S.

All custom hair orders are shipped globally from our US & Worldwide Store. A signature will be required for delivery, unless you request that no signature be required.

In the US & Worldwide store, Men's Stock hair orders received before 12 p.m. ET are normally shipped the same day, unless it's a weekend or a holiday. Orders received on Fridays after 12 p.m. ET will be shipped out the following Monday, unless it's a holiday. Customizable Stocks ship 1-2 days after we receive your specifications. If ordered together, Men's Stocks and accessory products will ship together.

Production times for custom-made hair systems

Top-of-head (partial) hair systems usually require nine weeks to create and full cap systems will take about 10-12 weeks. Typical design and manufacturing times will vary, because each system is handmade, and some are more complicated to produce than others.

Super Rush orders

We can place a Super Rush on custom hair system orders for an additional cost.
A partial hair system with a Super Rush will be shipped 37 days from the order date. If you order a ¾ or full cap system, it will ship in just 47 days. Super Rushes are guaranteed — if we miss the ship date, we'll refund the additional cost. Contact us for details; limited availability.

How we ship accessories

All of our shipping costs for accessory products are calculated at the time of your order, according to the weight of your shipment, type of delivery you choose and your location. Payment is taken when the order is shipped.

All product orders received prior to 2 p.m. ET, Monday through Friday, are normally shipped the same business day, unless it's a weekend or a holiday. Orders received on Fridays after 2 p.m. ET will be shipped out the following Monday, unless it's a holiday. Accessory product shipping details vary depending on which store you use to shop. Learn more about store selection.

Products with shipping limitations

Due to flammability and/or hazardous material regulations beyond our control, there are certain products that cannot be shipped internationally or via any air methods.

Click here to view Solvents and Adhesives that are able to be shipped via air.

Specific products with shipping limitations include:

  • 1.2oz Hair Direct Bonding Adhesive
  • Ad Sol Adhesive Solvent 32oz
  • BeautiMark Style & Hold Hairspray 8oz
  • Bonfi Natural Organic Wig Shine 6oz
  • Brandywine Lace Hairpiece Adhesive 1.4oz
  • Brandywine Scalp Protector 1.4oz
  • Brandywine Spritz 8 oz
  • Brandywine Superstick Adhesive 1.4oz
  • Brandywine Waterproof Adhesive .05 oz
  • Brandywine Wig Luster Aerosol 10oz
  • Brandywine Wig Spray Aerosol 10oz
  • Brandywine Wig Spray Non Aerosol 8oz
  • Brisk Scalp Freshener 4oz
  • Brisk Scalp Freshener 8oz
  • C22 Citrus Solvent 4oz
  • C22 Citrus Solvent 12oz
  • C22 Citrus Solvent Gallon
  • Concise Se-cure Spray Design 8oz
  • CT Finishing Spray 8oz
  • Davlyn Skin Protector & Scalp Prep 1.4oz
  • Davlyn Super Stick Adhesive 1.4oz (Amber)
  • Davlyn Super Stick Adhesive 1.4oz (Clear)
  • Davlyn Tape Residue and Adhesive Remover 4oz
  • Davlyn Waterproof Adhesive 1/2 oz
  • Davlyn Waterproof Adhesive Green Label 1/2oz
  • DeMert Lusterizer and Conditioner Spray 8oz
  • DeMert Lusterizer and Conditioner Spray 9.76oz
  • DeMert Net Spray 8oz
  • DeMert Net Spray 9.61oz
  • Envy 4 Piece Travel Kit
  • Essentials Kit: Daily-Wear Tape
  • Essentials Kit: Extended-Wear Tape
  • Essentials Kit: Solvent-Based Liquid Adhesive
  • Essentials Kit: White Liquid Adhesive
  • EZ Off 4oz
  • EZ Off 8oz
  • Hair Color Thickener 3.5oz Black
  • Hair Color Thickener 3.5oz Brown/Blonde
  • Hair Color Thickener 3.5oz Dark Brown
  • Hair Color Thickener 3.5oz Jet Black
  • Hair Color Thickener 3.5oz Medium Brown
  • Hair Color Thickener 3.5oz Silver/Gray
  • HD Skin Mega Kit
  • High Definition Bonding Adhesive 1/2oz
  • Isopropyl Alchohol 99% 16oz
  • Jon Renau Heat Treat Thermal Spray 8.5oz
  • Jon Renau Holding Spray 8oz
  • Jon Renau Versatile 3 Way Styling Hairspray 10oz
  • Just Right Postioning Spray 4oz
  • Keepers Product Lace Release 4oz
  • Keepers Product Pro Lock 4oz
  • Keepers Product Pro-Bond I 1oz Tube
  • Keepers Product Pro-Bond II 4oz Bottle
  • Keepers Product Skin Med 1.3oz Dab
  • Keepers Product Skin Med Brush On 1oz
  • Kerasilk Rich Keratin Care Conditioning Spray 5oz
  • Lace Release - Tape Removal & Scalp Cleaner (Green cap) 1oz
  • Lace Release Dab On 1.4oz
  • Lace Release Quart Refill Bottle
  • Lace Release Spray 4oz
  • Lan-o-sol Adhesive Remover 1oz
  • Liquid Polyurethane Repair Kit
  • Look of Love Style It 8oz Hairspray
  • Look of Love Volume It 8oz Mousse Volumizer
  • Lustrolan 8oz
  • MAX Ascend Ultimate Liquid Bond Dab on 1.4oz
  • MAX Grafting Solution Adhesive 4oz
  • MAX Liquid Adhesive 2oz
  • MAX Matrix Lace Cleaner 32 oz
  • MAX ReMove 4oz
  • MAX ReMove 12oz
  • MAX Retouch Adhesive 1/4oz
  • MAX Matrix Lace Cleaner 32 oz
  • MAX ReMove 4oz
  • MAX ReMove 12oz
  • MAX Retouch Adhesive 1/4oz
  • Mehron Spirit Gum Adhesive 1oz
  • Mehron Spirit Gum Adhesive 4.5oz
  • Mehron Spirit Gum Remover 1oz
  • Mehron Spirit Gum Remover 9oz
  • New Image Natural Cleanse 16oz
  • PPI Aquabond Adhesive 1oz
  • PPI Aquatrol Holding Spray 8oz
  • PPI Aquatrol 55 Holding Spray 8oz
  • PPI Beta Solv Adhesive Remover
  • PPI Sigmabond 1.3oz
  • PPI Super Solv Adhesive Remover 4oz
  • PPI Super Solv Adhesive Remover 8oz
  • PPI Super Solv Dab On 1.3oz
  • PPI Unlace Dab On Remover 1.3oz
  • PPI Unlace Remover 2oz
  • PPI Vivace 4oz
  • Pro Hair A B Adhesive 4oz
  • ProTouch Adjust A-Bond 4oz
  • ProTouch Holding Spray 16oz
  • ProTouch Minis Kit
  • ProTouch Skin Essentials Kit
  • Rapid Release 12oz
  • Salon Pro Daily Hold Bond 1/2oz
  • Salon Pro Daily Hold Bond 1oz
  • Salon Pro Extreme Hold Bond 1/2 oz
  • Salon Pro Extreme Hold Bond 1oz
  • Salon Pro Holding Spray 8oz
  • Scalp Protector Spray 2oz
  • Secure Brush-on Adhesive 1/2 oz
  • Smith and Nephew No Sting Skin Prep 1oz Spray
  • Smith and Nephew No Sting Skin Prep Swab
  • Smith and Nephew No Sting Skin Prep Wipe
  • Smith and Nephew Remove 8oz
  • Smith and Nephew Remove Wipe
  • Super Solv Gel 4oz
  • Telesis Super Solv Plus 4oz
  • TDi Adhesive Release 4oz
  • TDi Knot & Tape Tab Sealer 2oz
  • TDi Knot & Tape Tab Sealer 4oz
  • TDi Top Set Styling Gelee Sprae 8oz
  • Top Guard Skin Barrier Dab On 1.3oz
  • Top Guard Skin Barrier Spray 2oz
  • Top Sol Adhesive Solvent 4oz
  • Top Sol Chromatone Spray 4oz
  • Transitions Control Spray 8oz
  • Transitions Spray Gel Mist 8oz
  • Vapon No Tape Liquid Adhesive 1/2oz glass
  • Vapon No Tape Liquid Adhesive 1/2oz Tube
  • Vapon No Tape Liquid Adhesive 1oz
  • Vapon Skin-Pro Scalp Cleaner
  • Vapon Wig Cleaner 32oz
  • Walker Action Adhesive Remover 12oz
  • Walker Action Adhesive Remover Gallon
  • Walker Adhesive Remover 4oz
  • Walker Adhesive Remover Gallon
  • Walker Best Bond Adhesive 3.4oz
  • Walker LiquiTape Brush On Adhesive 1.3oz
  • Walker LiquiTape Brush On Adhesive 1/2oz
  • Walker LiquiTape Brush On Adhesive 3.4oz
  • Walker LiquiTape Dab On Adhesive 1.4oz
  • Walker Mity Tite Brush On 3.4oz
  • Walker Mity Tite Brush On Adhesive 1.3oz
  • Walker Mity Tite Brush On Adhesive 1/2oz
  • Walker Mity Tite Dab On Adhesive 1.3oz
  • Walker S3 Sensitive Skin Remover 4oz
  • Walker S3 Sensitive Skin Remover 12oz
  • Walker S3 Sensitive Skin Remover Gallon
  • Walker Scalp Protector 1.3oz
  • Walker Scalp Protector Thick 1.4oz.
  • Walker Soft Bond Brush On 3.4oz
  • Walker Top Loc Knot Sealer 4oz
  • Walker Ultra Hold 1.4oz
  • Walker Ultra Hold 1/2oz w/brush
  • Walker Ultra Hold 3.4oz
  • Walker Ultra Hold Pint

Questions about our shipping rates and policies

If you have any questions about our shipping policies, please don't hesitate to contact us.