Frequently Asked Questions
What if I have changes and don't want an exact duplication?
No problem. The first thing we do when your hair system arrives is schedule a time to call you. We don't have sales people so there's no pressure to order. Instead, you'll be contacted by one of our highly qualified hair replacement consultants who will listen to your needs and make any base changes you'd like. Our knowledgeable and experienced hair replacement consultant will have your system in-hand, and may also make recommendations for improvements. Our factory can make any type of change to the color, base, hairstyle or attachment method you want!
What types of systems aren't good for duplication?
Basically, anything you couldn't currently wear. Since we're making a duplicate, any system that's been torn or ripped, or that has a stretched base can't be used. We take the base measurements from the system you send in, so it should be an existing system with a good contour. Also, integration systems and off-the-shelf, ready-to-wear hairpieces (such as wigs with elastic straps and hair wefts) can't be duplicated.
Also, your existing system should be cleaned before it’s sent to us. For more information on how to properly clean a system, check out this step-by-step guide to cleaning a hair system.
When will you send my hair system back to me?
We realize that not every hair wearer has a "spare" system. You may not be able to be without your system for more than a few days, so we'll rush deliver it back to you. We can even overnight it within the continental U.S.
Do I have to order a hair system if I send my system in for duplication?
No, not at all. Many people (especially those stuck in a contract or service agreement) will send us their current hair system just so we can get the measurements we need. Then, they place their order when they're ready. Because we keep all of your unique details on file, you can send your hair system in for duplication now, and then place your order later when it's convenient for you.
Can I send a mold of my head instead of a hair system?
You bet. As long as the measurements, contour and balding pattern are current, we can get all the necessary details from a tape, saran wrap or plaster mold. Get Started!