Privacy is important to us

Because we know it's important to you

We try to keep our policies simple and straightforward. As a result, this page covers two primary, yet basic issues. One talks about how we will handle your personal information. The other lets you know that we will always use absolute discretion — to ensure your privacy — in our packaging and phone communications with you.

How we obtain, use and store your personal information

Our website ( may ask you for a variety of personal details at various places. It may also ask as a prerequisite to performing a specific action, such as our sweepstakes, contact forms, e-brochures, newsletters or online store.

We will only keep this information permanently with your explicit permission — or if you make a hair system or product purchase in our store.

Under no circumstances will we ever sell, lease, loan or rent your information to any other company for any reason whatsoever. You're our customer, and we won't share!

How we communicate and send packages to you

We will never make a cold sales call to you for any reason. All personal phone and email communications will be at your request, or meant only to conduct specific business that relates to your order or account with us.

When we call you, our representative will only identify our company as "HD Inc" or "HD" — unless they are speaking directly with you. Also, all of our postal mail and shipped packages are discreet and will identify our company as "HD Inc." or "HD."

Our Email Newsletter — We have an informative newsletter that is emailed every month to our subscribers. It's called HD Hair Line and we have a strict spam-free policy that ensures this newsletter will only be sent to you at your request.

It's important to note that due to the nature of this e-newsletter, and the inherent privacy of email as a whole, we do identify ourselves as "Hair Direct" and openly discuss topics related to hair loss and hair replacement.

That about sums it up. If you have any questions about any of our company or privacy policies, please don't hesitate to email or call us at 800-424-7436 (U.S. & Canada) or 1-717-553-6633 (international).