Be sure to send in a clean hair system. To make repairs, maintenance and hair-adds, a clean system is essential. If a system isn’t properly cleaned for us to do the work, we’ll need to clean it ourselves and you’ll be charged a $30 cleaning fee.
So, what is properly clean? Any tape on the system needs to be removed along with any and all adhesive residue, which can be done by soaking the system in an adhesive removal solvent. Then, wash the system to remove all solvent, and finally, shampoo the hair. Completing all of the above will ensure you don’t get charged a cleaning fee.
For more information on how to properly clean a system, check out this step-by-step guide to cleaning a hair system.
And that’s it. Once we get your hair system, we’ll call you to discuss how to best proceed with your request. You’ll always get an honest opinion with no hidden costs. We’d love to repair every hair system, but sometimes it’s not possible. If we can’t repair your system, we’ll contact you and make arrangements for return shipping.