Community FAQs

Welcome to the Hair Direct Community! If you have any technical questions about how different features work in the Community software, you’ve come to the right place. If you are having an issue, please review the Frequently Asked Questions below to see if you can resolve your issue. If you’re unable to find a solution here, please email the details of your issue, along with your username, to and our tech team will help you resolve the issue as soon as possible.

Please also visit our Community Terms of Use page for more information about how we monitor and regulate the HD Community.

Thank you for participating in the Community and do not hesitate to contact us if you need more help.

Registration and Login

User Profile and Settings

Privacy and Security




Registration and Login

Why do I need to register?

You will need to register for an account in order to create a new thread, reply to a post, upload your avatar and create your own profile page.

How do I register?

To create an account, you will need to click on "Get an Account" at the top of any page on the website and follow the prompts to create a new account. You will need to specify details such as your username, password and email address.

I have a username and password. How do I log in?

After successfully registering, you will receive an email with your username and password. You can then sign in via the "Sign In" link at the top of any page on the website by entering your username and password.

I’m already logged in. Why do I get logged off automatically?

The website uses cookies to keep track of your login status. If you’re performing an action that requires you to be logged in (such as making a post) and these cookies have expired, it will prompt you to log in again.

I forgot my username and/or password. How do I retrieve it?

If you forgot your username and/or password, click on the "Sign In" link at the top of the page. Then, click "Forgot Password" and enter the email address you registered to have both your username and a new password emailed to you. Since passwords are encrypted, and we have no way of retrieving your original password, a new one will be generated for you. Once you receive your username and new password you can log in and change your password.

I've logged in before, but now I can't log in. What do I do?

First check to ensure your username and password are correct. If they do not work, try the steps mentioned above to reset your password. If you are still having trouble, please email and let us know what issues you are having so we can help you resolve them.

User Profile and Settings

What is a profile?

A profile includes personal information you wish to share, such as your experience with hair loss and hair replacement, your birthday, occupation and time zone.

Why do I want to set my time zone?

Setting your time zone will enable you to see all post dates and times in your own time zone.

How do I add a signature to my post?

A signature is a short message that appears at the end of any posts you create in the Community. You can edit your signature from your profile page.

What is an avatar?

An avatar is a small image that can be displayed with your username when you post a message or reply.

How do I set my avatar?

When viewing your profile, look for the "Avatar" section and follow prompts to upload your avatar image. You will also need to choose the option that enables your avatar to be displayed.

How do I turn off global email tracking?

Email tracking is a global Community subscription feature that sends an email to you when a thread you have participated in has new activity. You can turn email tracking on or off from your profile page. From your profile page:

  • Click on the "Email" tab
  • Then click on "Manage Email Preferences"
  • Under "Community Settings" uncheck "Forum/Community Updates"

How do I enable email tracking to individual Community threads that I would like to follow?

To enable email tracking for an individual thread, click on the thread link and then click "Enable Email Subscription" on the upper right side of the thread window.

Privacy and Security

How do I change my password?

Once logged in you can change your password from your profile page.

How do I change my username?

You can change your username by clicking on "My Account" at the top of the page and clicking "Username/Password" underneath "Settings." Please note: if you change your username, your Photo Gallery will still exist and be able to be viewed by the public, but will no longer be associated with your account. In order to access it, your Photo Gallery will need to be manually relinked with your new username by our tech team. If that is how you wish to proceed, please email with your old username and your new username. We will relink your Photo Gallery to your new username so you may continue to access it.

How do I change my email address?

Once logged in, you can change your email address from your profile page.

What profile settings are required?

The only profile setting that is required is your private email address. This is the email address that is used for thread subscription notifications and username/password resets. Your private email address is never shared or displayed publicly. The remainder of the profile settings are optional.


What is a forum?

A forum is a grouping of related threads in a discussion. The HD Community contains four forums: General Discussion, Women’s Hair Replacement, HD Feedback and Local Stylists & Services.

What is a thread?

A thread is a discussion containing one or more posts.

What is a locked thread?

A locked thread is a setting applied by a moderator that does not allow any more replies to that thread. Threads are locked infrequently and usually only when the discussion has been considered to be in violation of the Community Terms of Use.

What is the "RSS Feed Available" link at the bottom of a forum?

The icon is linked to the RSS feed for the forum. RSS is used to allow other applications to subscribe to a forum's posts.

Why can't I access a forum that I know exists?

If you are attempting to access a forum that you have visited before, but now receive an "unknown forum" error, you are most likely not signed in. Please sign in and try to access the forum again.


Can I add attachments to my posts?


How do I post a new message to a forum?

Click on a forum link (i.e. General Discussion) then look for a button labeled "New Post." Click on the button and create your post in the text editor.

How do I reply to an existing post?

You can reply to an existing post using the "Reply" button displayed under the post, and then create your reply in the text editor.

How do I edit my posts?

Click on the "Edit" button next to your post and you will be able to edit your post at any time.

How do I delete my posts?

Click on the "Delete" button next to your post and you will be able to delete your post, unless it has one or more replies.

How do I upload a photo to the Community Photo Gallery?

Users can upload a photo to the Community Photo Gallery by visiting the Community homepage, and clicking on "Submit Your Photos" under the photo thumbnails on the right side of the web page. This will take you to the "Publish New Photo" page. In the "Content" tab, click on the "Upload Photos" button and follow the prompts to upload your photo. The other fields are optional, but we suggest you create a description in the text editor that shares your hair system specifications and relative context. Please note that by uploading photos you understand that the photos are not private and are viewable by any visitor to the website.

Certain browsers and mobile devices may not work properly with the "Upload Photos" option. If you need help posting a photo, please submit your request to and a staff member will be assigned to help you.

How do I include a photo within a forum post?

Including a photo in a forum post is a multi-step process.

  1. Upload your photo to a third-party photo server such as Photobucket
  2. Copy the image URL
  3. Return to the Community and create a new post or
  4. In the text editor, click on the image icon (a tiny tree
  5. In the pop-up window, paste your image’s URL (filling in the other fields in the pop-up window is not necessary)
  6. Click "Insert" to insert your image within the thread

Please note that by uploading photos you understand that the photos are not private and are viewable by any visitor to the website.

Why have words in my post been replaced with "***"?

The administrator has flagged certain words that are deemed to be offensive. If you use one of those words in your post, they will be replaced with "***". If your post is in violation of the Community Terms of Use, action may be taken by a moderator.


What is an administrator?

An administrator is the highest permission level in the Community. By default, an administrator has full permissions to perform any action. This includes moderating posts, approving users and so on.

What is a moderator?

A moderator is the second highest permission level in the Community. By default a moderator can perform any number of tasks in the Community. This includes moving posts, deleting posts, editing posts, locking threads and banning users.