Newest lace base is thinner and lighter color

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  • chuc111

    Newest lace base is thinner and lighter color

    • Member since
      9/29/2010
    • Posts 1
    • chuc111 is not online. Last active: 01-23-2019, 8:02 AM
    • Connect
    I just received my standing order for the HD03 system.  I have been an HD customer for over 10 years and the lace base on the 2 systems I just received appear lighter colored and thinner than any in the past. . The new ones do not seem to be as durable (although I won't know for sure until I have worn them for a few weeks.)  Was this a fluke or has HD gone to a new material?
  • HD-Loretta

    Re: Newest lace base is thinner and lighter color

    • Member since
      4/19/2005
    • Posts 160
    • HD-Loretta is not online. Last active: 05-23-2018, 9:09 AM
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    Hello Chuc111,

     

    Thank you for making us aware of this and I do understand your concerns. We do stay consistent with the materials that are used. I would be happy to have a return label issued for you to send these back for us to take a look at.

    Please let me know if you have any further questions that I can help answer for you.

     Have a good day!

    Thank you,

    Loretta 

     

    Loretta | Hair Replacement Consultant | loretta@hairdirect.com

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