I am so sorry that you got the impression of being unwelcome. I can assure you that you are very welcome here! We have a large customer base of transgender individuals that we provide products, service, and support to here at HairDirect. After researching the situation and listening to the calls, I believe that the consultant that you were speaking to was not clear of your intentions during the course of the call. In speaking to you and reviewing your account and the pictures you sent in, she wanted to make sure that you were aware of what was being ordered. Once it was understood, it made complete sense of what cut and style you were looking to obtain.
If you have additional questions or concerns about your order or your interactions with our team, please feel free to reach out to me directly at email@example.com.
Josh Ward | Director of Client Services | firstname.lastname@example.org