Hair replacement systems custom-made anddelivered to your door. 100% guaranteed!
just a few comments from the playing field-
My first replacements from HD were remarkably wrong. Color and hair shaft density way off. Of course I was very upset and quite inconvienenced despite HD's great prices and I let my hair tech and the HD office know. In a superb rush job they absolutely blew my mind with a fabulous remake. 12 years of wearing hair, the finest replacement I had ever worn!
Now the sticky part: in three consequent remakes of the ones done incorrectly, the hair is right, but the ventilation and density in places has been a little off. This has caused the front edge of the lace to become exposed a bit and the hair to "jump" rather than lay down.
When contacting my hair tech, I was told that though they would do their best to match my first remake, but these units are individually made and there will be some variation. What gives? Are these custom made replacements or not? Shall I expect future variations in future units? If these replacements are made in China-what kind of control does HD have over them? It would be nice to see this post replied to by a HD executive if one is available...
Also-tell me this folks, if the SOP for 12 units a year is $199 a month and there is surcharge of $10 each time units are delivered-which is bi-monthly-why is my debit card charged $209 each month?
I'm a strong client of HD and will be for some time, but my confidence ebbs and flows at times.
-Gallaway
Hairlady™Beauty is not about what's ON your head, but what's IN it.Semper hair
HD: The ultimate Lost & Found
I have been with HD for a little over a year now, since being on the road to Damascus away from hair centers that rape you. I have had one flakey unit which was cut way to short which I have not sent back yet. But the rest ;and I am on the same arrangement as yourself by the sounds of it ,have been great , Granted my wife is a hairdresser and always likes to get involved in the fitting etc so that makes life very easy for me!!!
Any adjustments in density being a little thick she takes care of..
Getting the lace base has been really great, the front hairline is a little more maintenance but the result has been noticeable from being used to a poly unit. Confidence to slick back!! Bring on the windy days no fear…A unit like that would have cost a fortune at a salon and you would have to treat it like a baby worrying that you damaged it due to the exorbitant cost. Hair direct are not perfect im sure; who can be, its annoying when they get things a little out of whack I suspect I am a little shielded from your problems with my wife helping out I don’t know? But I know that up to now HD has been 90% fab 5% great 3%ok 2%human I hope they get it right for you and eliminate the mistakes
Regards mark
Great Hairfrom hair direct
For the first time in my life, I'm not alone in this...
well, no replies from a HD higher-ups on this just yet....
make no mistake-HD is a resource that goes above and beyond the expectations of the client market. To think what I was paying for stock pieces becasuse the custom jobs were ridiculously priced, maybe I should keep my mouth shut about their small mistakes.
truth is, they have done such a good job that expectations are very high-at least in my case-and I want them to hit a home run with every replacement they send
when you look at yourself in the mirror and you yourself cannot tell that a replacement is involved, it gives you an unmatched confidence, a confidence you want so much to be there all the time. Its a little off, yeah, you can live with it, but when its dead on, you can stop worrying about your bad hair life.
Gallaway wrote:well, no replies from a HD higher-ups on this just yet....
HD Marketing Guy... Please buy hair from us. :-) brandon@hairdirect.com
Hi All,
Thought I'd chime in too. Being a Hair Tech who looks at these every day I can tell you that to pick up on a difference of 5-10% density being off is going to be pretty much impossible for the most part. This is 5-10 hairs difference per cm.
We certainly do try to catch all of the problems before they leave our premises but in most cases we will only catch the glaring problems when checking things. We are human after all.
I myself have matched up a piece to an order and the entire thing was a perfect match according to specs but the client was not satisfied.
We do understand this as a company and do offer the guarantee for this reason.
Bottom line I think is that we are all very proud of the product we send as a company
Melissa
Melissa McConnell HD Customer Service Manager melissa@hairdirect.com
first of all-when the first post here said "hair shaft density" I meant matching human hair to lost human hair. When the HD tech Melissa says that "density"mistakes are pretty much impossible I wish she would have read the thread closer-
also are you telling me I didn't have a replacement problem-me who wears the replacement? ok.......
HD Founder & Pres
its nice to know the proprietor of the joint cares enough to join the discussion
this is a forum after all and very refreshing in its comprehensive information and incredible in its aspects of sharing the trials of hair replacement-
once again-HD is a godsend to a guy like me-its just so damn good that I suppose I'd like the product to be a science and not an art like Bill says, however, my meager knowledge of the craft obviously maks me now feel short-sighted.
for what HD has done right-let me sing its praises-for what may go wrong in the future, I'll contact my hair tech
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