Hair replacement systems custom-made anddelivered to your door. 100% guaranteed!
Hi HDI have lurked the forums for a while now and I am trying to learn as much as I can before I take the plunge here. It's a life changing decision so I need to be informed...I am going to do it, just waiting to get all information before I do it and I am 99% sure I am going with HD.So far I see that HD has superior service on all levels, provides an almost complete resource for learning and is pretty fair when it comes to feedback.Now I am going to really test you...This weekend I sprained my ankle, so I have had time to search the net and basically waste time. I was looking through the HD forums older posts (all the way back to the earliest) to see the progression of this website, the service and the products. In doing so I came across some talk of websites I wasn't aware of (farrel, coolpiece.. etc) so being the curious sort and off my feet for a while I decided to visit them.A first glance a few looked like rip-off joints. Then I looked a little deeper, one site in particular (tl) has a seeming hatred for all others including HD (although they are a bit more civil toward HD) their forum is a mess (old school) and pictures aren't all that great. However, I learned quite a bit more on their website forums than I have here.Keep in mind the reason for this post is ONLY that I want to make sure I understand everything completely it's not to question the integrity of HD or anything like that. In the past I have been fooled into unimaginable things (scars to prove it) so I used to be uninformed.. not anymore.On that note, please correct me if any of the following statements aren't true.Note: keep in mind that HD's interaction and customer service level automatically leads me to believe HD over anyone else right now, you are a "trusted" source to me at this point and they are still questionable.
The reason I ask these questions is to be sure of what is going on. In the past places like HCM were blazenly dishonest about the product. I want a company that is honest. I am perfectly willing to pay more for customer service, I just want to make sure that that is what I am paying more for.. I do not want to feel like I am paying more for a better product if it isn't a better or superior product. (that's deceptive in my book)Again, I am perfectly willing to pay more for superiour service, I think almost everyone feels that way.A few other observations...To my eye, tl seem to sell the exact same product (albeit poorly ) and they tell you in almost street level terms that it is a "piece". They also claim to have a new system that is even more undetecable and something HD doesn't have. "The TL 700 is .06 mm thick." (is that true?)They also have Super Fine Swiss, Ilace, Frence Lace which I would imagine this is basically the High Definition?Is that correct? Is there any comparison anywhere?On that forum, people have talked about taking two older pieces, carefully cutting them in half and making a good unit out of them. (and have claimed that works great) Some have also talked about buying stock units, cutting then to the "bald spot" and having 4 spares from one stock (and the site owner actually enchoraged it) I have seen videos of lace cutting that kinda proves this...To me, after just visiting HD that was unthinkable, I was SHOCKED! But then I realized, its just a lace base, nothing special (aside from that) and it could of course be trimmed up.Many of the forum participants claim that the bases are better then HD's, some claim including the "owner" that everything they sell is the same as HD (except for the TL 700) and a lot cheaper. In fact the owner makes great bones about the morality of selling it for more. (he goes on and on about it) Is this just bad blood?Then there are also many cross participants and same photos between HD and that site.Some people are selling things here and there, some of the people and photos sure look like the same people here.. so that makes it even more confusing, are they HD customers or no? MB (the video guy) is featured heavily on that forum in pics and vids and I thought he was an HD customer.. but he clearly isn't?? There are more than a few instances like this.It's a bit confusing and I'd like to hear any HD comments on that. I would imagine there are people on this board who lurk like me or who just need that little extra push and a little more from HD would help.Please don't take my questions as accusations or anything of the sort, I have a high respect for HD!Honesty, integrity and customer service is more important to me than price any day of the week!
Hi lymrog,
I'm going to take my best shot at answering all of the questions that were piled in your post. If I miss anything please let me know and I'll be happy to step up to the plate and answer them for you too!
Ok, here it goes...
In regards to what different companies call a hair piece, system or unit, they are all the same thing. Everyone just likes to refer to them in terms that are comfortable for the individual client. So if you become our client and want to refer to them as hair pieces, and want us to refer to them as hair pieces that is fine.
The first five statements are absolutely true! The difference being that we have our own factory that does not deal with the other hair companies. We also have very close contact with our company! We make trips to the factory at least 2 times a year and they also make trips to our office at least 2 times a year. Quality control is something that we are constantly striving to improve upon to ensure that our clients are happy with our product.
We also offer a 30 day unconditional guarantee on each and every hair piece that you receive from us. So if for any reason you are not 100% happy with the hair piece you receive, you can return it to us and we will have it remade (brand new) or refund you the cost of the hair piece purchased. The choice is entirely up to the individual client.
Custom base sizes are all made from stock units that are cut (the lace shape) by HD
Custom bases are NOT stock units that are cut to size by HD. Our custom hair pieces are made to each individuals order specifications. The base of the hair piece is chosen by the individual client. If a client sees a base design on our website but, would like different materials used other than the ones that are recommended, we are more than willing to help to design a base that will best suit their individual needs and wants. At the same time, if a client requests a "stock" unit and it needs to be trimmed to fit their size needed, we can do that!
The first statement is completely un-true! The bases, albeit lace or otherwise are the very first things that are constucted once the order is received at the factory! Once the base is made then it goes through to the ventilation process. This is where the hair is all hand sewn/injected/knotted in to the base according the the density that the client requests to be ordered with.
The lace bases can be trimmed to any shape or size by the customer (if careful)..
Where there are people/clients that do trim their lace based hair pieces, we do not recommend this. There are too many problems/errors that can occur when this is done. It is always best to return the hair piece to be remade or to have the lace trimmed in house while following the mold that is provided by the client.
The level of customer service that we offer is probably the largest difference between our company and all other competitors but, not the only difference. Our hair pieces are completely custom made according to the clients specifications. They are not stock pieces cut down to try to match what a client has asked for. And I think that one of the largest differences between our company and the competitors is our 100% guarantee that we stand behind 100%! Client satisfaction is our top priority and we strive everyday to meet our clients expections and even surpass them.
They also claim to have a new system that is even more undetecable and something HD doesn't have. "The TL 700 is .06 mm thick." (is that true?)
Unfortunately I am not able to say whether the base design you are refering to is something we currently offer on our website. What I can say is that we are willing to try to duplicate any base design out there! If we are not able to provide you with the base design you would like, we will be completely honest with you about it and work with you to provide you with a base that will best suit your needs.
They also have Super Fine Swiss, Ilace, Frence Lace which I would imagine this is basically the High Definition?Is that correct? Is there any comparison anywhere?
There are basically 2 different lace materials that are used industry wide for bases. Each company has their own "name"/"terminology" or twist that they use to make their base sound that much better than the next guys. Bottom line is that there is a welded lace material that looks most like material that is used for window screens. Then there is the softer lace that is usually slightly less durable and softer to the touch that is shaped like honeycomb.
The term "High Definition" is something that is only available on a lace based hair piece, and refers to the fact that the knots are bleached and the hair is vented in such a way that it replicates how a natural growing hairline appears. Meaning the first few milimeters are vented more sporadically and gradually build in to the full density of the hair piece.
In reference to the "bad blood" question, I can not speak for the other company but, what I will say is that we do not make practice of "bad mouthing" any of our competitors. That in my opinion is just business practice.
Then there are also many cross participants and same photos between HD and that site.Some people are selling things here and there, some of the people and photos sure look like the same people here.. so that makes it even more confusing, are they HD customers or no? MB (the video guy) is featured heavily on that forum in pics and vids and I thought he was an HD customer.. but he clearly isn't?? There are more than a few instances like this.
Our company as well as a few other companies offer community message boards/forums that are open to all hair wearers, both clients and none clients are able to voice their opinions on. MB is a perfect example of this! He is not our client but, he has been very active on our message board and we even offer his DVD set on our site. He is typical of most of the people on these message boards, he wants to help others and make their learning experience/transition as easy as possible.
I hope that I have answered all of your questions and calmed some of your concerns. If I haven't, don't hesitate to ask again! We are all here to help and want to be sure that you are as educated as possible regarding the whole experience.
HD Hair Tech
Answered perfectly!That's what I expected and I was pretty much right on except for a few things I didn't know.I think I know the distinction now.HD is a customer oriented company that dedicates time to making sure the product and it's quality is top notch and offers the highest level of customer service. I may pay more but it is reflected in the time and effort HD puts into make sure that my end product and satifaction is as good as it can be.The other guys, who are selling a similar (but not the same) product do so in a generic, "your on your own" type of way at a "discounted" price, which allows them to sell for less. It's pretty easy to see who to go with!! HD!
Thanks for the answers!
I have been with HCM and purchased systems from a few online vendors, (Cool Piece, Tolace and HD).So i will give a little insight on your questions.
HD is definetly set up to provide the best service. More employees, a huge store, a super helpful message board...etc....If you order 12 systems a year they are the best deal as well. If you feel comfortable with their cut ins then its even more convienent to go with HD.
Super Fine Swiss=Hollywood, French=New York. They (tl) do have a few skin systems that are unique to them. I have never tried a skin system. I have heard they don't breathe as well. I workout 5 days a week and couldn't deal with that, if that is the case.
I feel that there are few good online companies that are reputuable and if you are not sure, try all of them all over time (thats what I did) so you can be at ease with your choice if you are waivering. I dont think you will be upset with HD at all. The first time I called HD i was suprised how helpful, polite and none pressuring they were. For that matter Tl and Cool Piece are great companyies as well. Go with what you feel is right and you wont be unhappy.
I will say when i left HCM i was shocked to find so many places that sold better products than HCM for much cheaper. They make you believe they have the cutting edge products....not even close, unless you want to pay $800 a month. Also the idea that other people were on these message boards dealing with the same stuff I was dealing with, had questions i could answer and had answers for questions i had, was another huge positive.
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