Hair replacement systems custom-made anddelivered to your door. 100% guaranteed!
am i getting this right. you get 12 systems per year, but the cost of those systems is 200 each? so basically a bill of 2400 a year, or 200 dollars per month. How is that a price deal? U can get good systems out there for 120 dollars to 300 dollars each that last anywhere from six months to even over a year.
Hi Johnnyrockets05,
Actually you are right that not everyone needs 12 units a year. For instance, if you wear a conventional base, 1 or 2 may be enough per year. If you wear a conventional base with a lace front then perhaps you may need approximately 3 to 6 per year (depending on the type of lace front). However if you wear the ultra fine lace (best appearance), then you should expect that you would need approximately 12 per year. We also have other laces that are more durable and would last longer than a month. Of course there are other things that factor in to how long a system will last. Alot depends on the care and maintenance that the system receives. Rule of thumb for figuring out how many units you will go through in a years time is based on the type of base material. We would never force anyone to purchase a certain amount. In fact, if you ever call Hair Direct you will find that we are far from salesmen/women. We are in fact trained and licensed barbers and cosmetologists that take time to talk to you and help you with any questions or concerns you may have. We are here to support and help. We take pride in the fact that we can provide you with personal customer service. There are hair techs in the office from Monday to Friday 8 am to 8 pm eastern standard time and Saturdays from 9 am to 5 pm eastern standard time. The personal touch is what sets us apart from the other companies!
Happy Hair Day!
Lisa
Well in all fairness, that personal touch is absorbed into the prices, as well as the marketing costs and fancy dvds etc. I think the customer service and whole support staff of people is great and probably many people need and/or enjoy the service. However, People who have been in this game for a long time, and know what they are doing probably do not need extensive support services, but must pay for the services indirectly thru the cost of the units.
I have had very fine laces, super fine swiss, and even thinner. Even the thinnest lace i have seen from a company called ultralace.com, ultralace 1 lasts longer then a month and is the thinnest ive seen.
all im saying is that I think they should have a more fair price plan thats all. 199 for a system every 3 months would be more fair to people. 199 to me isnt much of a deal if you are locked into getting 12 systems a year. thats alot of money, and a lot of profit. Some people lease cars for cheaper then that, not just hair and lace, cheap materials, with cheap asian labor.
yeah, the salons were rip offs, but i mean thats like comparing apples to oranges, I no longer compare internet hair companies to salons, because there are many internet companies selling systems out there now.
I have to give hair direct a lot of credit though when it comes to this board, They allow everyone to speak freely and thats a noble thing. Most forums out there try to censor the forums.
I get why hair direct is a little more money then some other companies. They have a lot more expenses and customer service. but i mean. they are using a salon tactic of trying to lock you into a sort of "club plan". If you do not go into the club deal, then its almost 500 dollars per standard unit. THats a lot of money in the online hair replacement world. I wont mention companies out of respect, but I have paid as little as 120 dollars per system for quality as good as any other, with bleached knots super fine swiss lace and same type of hair. In fact some factories in china let you order directly from them and the price to customers not buying in bulk can be as low as 80 dollars a system. People dont realize how cheap these things really are.
Hi JR05
I'm sure that our clients will be happy to post their own opinions about the extra value they receive for their money. Most can probably confirm that what we provide to them is more service than product.
These days, anyone looking for an undetectable appearance is wearing a very lightweight, very delicate lace base that will begin to deteriorate soon after first attachment. So it is inevitable that multiple units are needed for regular change-outs... either that, or constant maintenance and repairs of the same old unit are necessary (as commonly found in salons).
Our ordering program takes the hassle out of having to keep track of when to place your next order by automating the process and provides a discount so your hair systems get less expensive as you order more. But here is the important part: we DO NOT lock anyone into anything.
Our systems sell themselves so there is no need for any contracts or even a long-term commitment from our clients. This is very different than any "salon tactic" as you mentioned. We simply place orders for our clients throughout the year so that they'll always have fresh hair and when they don't want this service anymore all it takes is an email or a phone call to stop the orders.
Hopefully this helps to clear up some of the confusion about our Standing Order Discounts.
HD Marketing Guy... Please buy hair from us. :-) brandon@hairdirect.com
When i said salon club plans, I didnt mean a contract. I meant that im sure people rather spend 299 as opposed to 500 dollars. But the only way to do so is to be locked into a plan where you are buying hair units in excess.
Again what about your clients out there who have been wearing hair for a very long time, and understand the hair wearing game. I am not criticizing hair direct, or trying to be negative, I am just giving my input. Im sure there are a lot of veteran hair wearers who are just looking for the best product at the best price. This consumer base will probably go elsewhere because they would not need 12 system a year and wouldnt want to pay 500 per custom order. This is a whole genre of customers that might be going elsewhere due to your pricing plans. And im not just making assumptions, I am talking as someone who has been wearing for over five years. So i thought maybe you would like to hear different points of view from different potential customers.
maybe hair direct should change it into different packages.
package A for 500 per custom or 299 per 12 units a year gets free access to the forums and all the customer support and services.
Package B for veteran hair wearers get the hair system for a more reasonable price, and limited services and access.
That way everyones happy.
Hi JohnnyRocket5,
I've been with HD for about a year now and have been very happy and pleased with my HD disposable hair system so far. Here's some key, fundamental advantages that you might wish to consider:
- HD provides a satisfaction guarantee that most other "hair" companies cannot match. I've had a couple of minor issues with my hair systems (in the past) and so far, they have been excellent at getting them fixed. It's really nice to know that HD actually backs up their claim to make sure that you're truly happy with their product.
- HD does not require a contact, so you're truly free to come and go as you please.
- HD works hard to make sure that they get your hair system right -- according to your wants, needs and desires. When I first started with them, they requested that I send them multiple photos of my head, an actual hair sample, a molding cast of my head, etc.
- HD hair systems are (in my opinion) very undetectable, which I greatly appreciate. One thing that I've noticed is that most of the so-called competitor hair systems are quite easily detectable. Usually, the hair is way too thick, the color isn't a great match and that the styling job definitely doesn't look like the catalog photo -- to say it nicely... Yet, HD's does a great job. I've been happy with every one of my units, with zero bad hair cuts so far. That's something to smile about!
Dusty---"Uh, oh - Is my hair on backwards??"
I would like to take a moment and explain how our company really works and to help you better understand somethings.
We do offer different plans that allow our clients to order as many hair pieces that they personally need that would really save them money the more they need to order in a years time.
In reference to what you are saying about us 'locking' our clients into a plan is not correct. We simply offer these plans to help our clients SAVE money. Say you would start ording on the 12A, where you are ordered 2 units every two months, and you find that you are recieving too many units (an excess) then what you really need, you can ALWAYS stop the plan you are on at ANYTIME and then restart it when you need to or you can choses a different paln that would better accomidate you and your hair needs. Thus being said, clients that wear the same base contruction might have differnt life styles and need more or less unit per year. NO ONE has to go on any plan, you can also order one at a time as well.
Our prices might be higher then some internet companies, but we also have a very knowledgable, trainned, and licensed hair tech staff to hlep whomever with their questions, wheater it be hair questions to product questions or just to call in and get any questions that you migth have concerning hair replacements. You dont even have to be a client of ours to call in. We would NEVER turn away anyone that needs help and has questions, so to comment on your plan ideas about more customer service to someone that pays more than someone else, is not how Hair Direct would want to work. We are here for anybody and everyone. I know that you might not need us after wearing replacements for a couple years, but some clients that also have been wearing replacments for years, they still might have questions about their units and maybe questions on updates in the hair world as well. So in all fairness, we dont turn our heads at new or the veterens needs.
We are a very laid back company with the understanding that clinets are people too, NOT just $$dollar signs so we very committed to our clients, their needs and expectaions. There are NO ' read between the lines' or 'small print' contracts. And we stand behind our product 100% with our gaurentee.
I hope that i have cleared up any concerns that you had, but if i did not, please feel free to contact us anytime.
Thank you,
Christie
Beauty comes from within the heart,the hair just helps
Thats cool. I dont doubt that the service at hair direct is very good. However, The service at some other companies are not as bad as you think. I have had units returned with 0 problems as well, and also paid a significantly lower price.
The bottom line is. hair systems are standardized products produced cheaply over seas. Some companies keep it simple and aren't as large, have less marketing and overhead costs, while others have teams of people to pay salaries for, and extra costs. Like i said, for me personally. I am just looking for a good product for a good price. Right now im satisfied where I get my systems, and they look just as good im sure as your hair direct. Hell they might even come from the same factory.
However, I do like hair directs prices on their supplies, and would like to come to hair direct for my tape and glue needs. maybe one day ill try a hair direct system in the future, but for now I am satisifed with what i have.
and this is a feedback forum. Not a debate. Im not debating anyone or trying to convince anyone of anything. I will not mention any companies names at all out of respect for this great forum, I am just making a simple point, and saying that there are people out there, perhaps a large chunk of potential customers who think as I do. and rather pay 300, 200, or EVEN 120 dollars per custom unit without any obligation to buy X amount of systems per month.
we are not much different, we arent even arguing. For what I am saying is the same logic each person here is following. For the same reasons and logic you come to hair direct instead of going to HCM or a fancy salon.
DustyAZ: Hi JohnnyRocket5, I've been with HD for about a year now and have been very happy and pleased with my HD disposable hair system so far. Here's some key, fundamental advantages that you might wish to consider: - HD provides a satisfaction guarantee that most other "hair" companies cannot match. I've had a couple of minor issues with my hair systems (in the past) and so far, they have been excellent at getting them fixed. It's really nice to know that HD actually backs up their claim to make sure that you're truly happy with their product. - HD does not require a contact, so you're truly free to come and go as you please. - HD works hard to make sure that they get your hair system right -- according to your wants, needs and desires. When I first started with them, they requested that I send them multiple photos of my head, an actual hair sample, a molding cast of my head, etc. - HD hair systems are (in my opinion) very undetectable, which I greatly appreciate. One thing that I've noticed is that most of the so-called competitor hair systems are quite easily detectable. Usually, the hair is way too thick, the color isn't a great match and that the styling job definitely doesn't look like the catalog photo -- to say it nicely... Yet, HD's does a great job. I've been happy with every one of my units, with zero bad hair cuts so far. That's something to smile about!
No one needs a new unit every month. No one needs to pay $500 for a unit any more unless they want European hair on a full cap.
Well, that may be your opinion, but it's certainly not mine. I don't work for a hair company, so I have no need to bash HairDirect or complain about their current prices. I just happily buy and use their products.
Going with the best...
Baxxon,
I am glad that you have been happy with other companies as a client. As we have many clients that are very happy to be with us as a client as well. We dont bash other companies on here, so we would apperciate that it is not done to us or our clients. We are more than happy to help clients and other hair wears with anything that they need on here, and this thread is taking away from that. Our clients are just trying to help you and other posters understand why they are with us, so there is no need to be so confrontational on here.
1 of 1,715 members online now. 44 guest(s) online now.