i have been a hair direct customer for over 8 years now
and I’m experiencing lately, specifically this year, a major decline
in the hair quality, and shedding.
They send me the systems almost bald on top now with
a very wide part and very little hair in the frontal, after 2 washes
exactiy which usually means 3 weeks max, the empty part already
gets wider and I find it very hard to wear the unit, I look like I’m balding
with this wide empty part. I’m wearing the HD units which are supposed
to be the most invisible ones and the density is not too heavy.
However my order specification never changed over the last 8 years
the only difference occurred is that they keep sending me the units with less and
less density.. and I never received them in such a way before.
I’m finding it very hard to communicate with them, at first when I commented
about the hair quality declining, they explained that the hair is not as good as before
and that it is the way it is.. and we have to accept !! Okay, accepted to pay the same
amount of money and receive worse hair quality than before !
Now i’m Complaining about how empty I’m receiving my units, and that they were not that empty
before ! But on the contrary, they were full and nice, and I keep getting dismissed with my complains
and getting the answer of it is the way it is.. we cannot change that and that I have to accept
receiving empty units that don’t last 1 month because I’m ordering the invisible high definition ones !!!
Well, that has been my order for 8 years and they were perfect before, the very thin frontal and wide bald part
is just new !!!! Wondering how they managed to send them all the past 8 years perfectly on top and only this year
they decided that it should be emptier and I have to accept!
Anyone experienced something similar to that before ? Also customer service has been
really hard, whenever I complain that there’s somerhing I’m not comfortable with
they don’t help at all, instead they say we cannot change anything and that it is the way it is !!
And I find that really strange !! Sorry for the long post, appreciate any advices on such a problem
And if you have experience with other bases that lasts longer than a month and still look natural on top ?