On-going frustrations with my systems...

• hareToday Member since 2/17/2007 Posts 28 Connect

  Re: On-going frustrations with my systems... 11-04-2009, 10:47 PM I too have had quality issues on the last two orders.  I have a suggestion. Seeing that you are a company that has a kick-ass web site.. take it to the next level. Make the data transparent all the way from the client.. to the customer service rep.. to the factory rep. Share the information real time. Make sure all parties have access to the client information. We have a username to post and buy from the store.. extend that to an excellent database in the cloud and you will own this space. I know this because this is what I do for a living. People expect everything at their fingertips these days... and so do I.

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• HD-Brandon Member since 4/19/2005 Harrisburg, PA Posts 389 Connect

  Re: On-going frustrations with my systems... 11-05-2009, 10:57 PM Hey hareT Can you be more specific about what you're thinking? Transparency, information sharing, fluid access to client info etc. are all goals that we would love to achieve. But in what tangible ways would you like to see us improve? We do have plans to rollout real-time order tracking with our new site in the next few months. This will allow clients to login and see where their units are at our factory and follow progress thru every step of production. Also, clients can currently get access to their shipping/billing and order history info from their store account. But we know there's still so much to do. I'm def diggin' the whole "database in the cloud to own the space" idea so let us know. We'll take all the free advice we can get!      HD Marketing Guy... Please buy hair from us. :-) brandon@hairdirect.com

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• hareToday Member since 2/17/2007 Posts 28 Connect

  Re: On-going frustrations with my systems... 11-06-2009, 6:42 PM Hey Brandon.   The improvements you mention above sound like a good start. Fact: Client now has username and password to log into store - see order history - create post's , etc   I assuming you have a client db in house.. maybe SQL Server, Oracle.. whatever.   Take your web skills and create password protected access for the client to view/review/request edits to the client specs. ( the database ) You know, stuff like densisty, color, style, bases, etc.   Now extend that out to have the customer provide feedback, quality issues, etc to the db. From here you can now extend out the relationship... tweets, facebook, iPhone integration.. whatever is trending.   Now the customer/client "expects" this level of transparency to "their" information, you just provided stickyness and loyalty that your other competitors can not provide. You are now leading your industry in technology and satisfying your customers need/control of information. Personally, I am always emailing my CSR ( and searching my email ) for the last correspondence on my specs. If I could instantly have that info at my fingertips ( and know that my CSR and the factory has the information at their fingertips ) I would be a happy customer!   Simple!! LOL.

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