Hair replacement systems custom-made anddelivered to your door. 100% guaranteed!
I don't normally write feedback however I felt the need to publish this.
I had an issue with receiving my second unit ( Only one was delivered ) and I am leaving on vacation this Sat. I thought the second unit would be here on Monday the 14th but then realized that I had not received notification from UPS that the shippment was sent. I call HD and my tech ( Loretta the Great! ) was not in so spoke to Jena in shipping and explained 4rmy problem. I could NOT leave for vacation on Sat. with the unit I was wearing!!! She said she would check and have someone contact me right away ( YEA! SURE!!) About an hour later a Supervisor called me ( I forgot her name ) and said that they found my unit and I would receive it the next day ( Tues) before 10:00 am. ( YEA!! SURE!!) At 7:35 am I received my new unit ( with Herseys Kisses) and it looks GREAT!! I am ready for a wonderful vacation now.
I am very new to HD with over 18 yrs with that other club and I just want to say that I have never had this type of caring and customer service before. Everyone did and outstanding job and I could not be happier. I have now decided to increase my supply of units and I am going to upgrade to Monthly ( 12 ) per year.
Please keep your attention to customer service and you devotion to their needs and I beleive HD with be everyone's hair replacement company to go to.
Thanks for listening !!
A very satisfied HD cutomer!
aano
HD,
I also loved the chocolate kisses sprinkled in with the packing peanuts on my last supplies order.
Nice touch!
Brian
"Glue, $7.50. Solvent, $8.49. Having hair again, PRICELESS." www.briandalziel.com/hairsys.html
Hey Brian
Glad you liked'em we're going to try and do something like that every month to give all of you customers (who don't live in our area) a little local flavor. Here in Central PA we have so many great snack and confectionery companies (Hershey's, Reese's, M&M Mars, Hanover, UTZ etc etc).
So we just figured we should share the love (and the calories ).
HD Marketing Guy... Please buy hair from us. :-) brandon@hairdirect.com
Hi Aano,
Thanks so much for your kind words. We do try hard to do things as quick as possible here and get back to everyone on a timely matter.
Have a great trip!!! As I said... I am jealous! We had snow here yesterday...
Aloha!
Melissa
Customer Service Manager
Melissa McConnell HD Customer Service Manager melissa@hairdirect.com
Hi ANNO,
I just wanted to say thank you so much for the nice post. It was so nice of you to take the time to do that and I wanted you to know how much we all appreciated it!
Thank you again.
Sincerely,
Loretta
HD Hair Tech
NO SURRENDER, SUPPORT OUR TROOPS
Aano, my first hair system was loaded by crane onto my head in 1983. I've been with HD for around 7 years I guess. Sure, it is the best product and functional website on the planet, but I don't even consider another company because their customer service is so damn good. To top it off, they are all nice people too.
Chas
Hi aano,
Thank you so much for the vote of confidence in our company We do put our customers first and want them to be truely happy with the product that we supply. So, feedback like this is always appreciated
Please let us know if there is ever anything that we can help you with. After all, that's what we are here for...the customers and thier satisfaction! Hopefully we can have a long standing relationship with you as your hair replacement source
Many thanks again
Hi how are you? Sorry for the delay in responding back to your post.
I'm so happy to hear that we were able to accomadate your needs so quickly.
Thank you for taking the time to post I understand that you normally don't post, but it is so nice to hear positive feedback.
It is always a pleasure working and speaking with you.
Thank you again!
SIncerely,
I must jump on the band wagon here, because it is so nice to hear positive attitude. Also, a client that actually aknowledges that we do care and try to do the best that we can out of the goodness of our hearts to keep you happy is great!! Thank you for the nice feedback and we are happy to have you as a customer.
Yes, I agree HD is the best when it comes to customer service. Any time I have a question, I just email them and they get back to me within 24hrs or less. I usually email about when my next order is going to arrive and they let me know right away!
Many thanks to HD!!
To all of you who have been singing the praises of HD customer service, I'd like to say 'me, too'. Simply put, customer service is what can make or break any company.
Jeff
Thank you guys so much for all of the wonderful feedback! It's because of you that we are here and anytime you need anything we will be happy to help you. Thanks again for the wonderful praise and we will continue to make your experience with HD the best!
Bretina
*Bretina
Currently there are no online users. 15 guest(s) online now.