Our little hair company from the cornfields of Bainbridge,
Pennsylvania has gone through monumental changes over the past 19 years.
Seriously, I'm talking big change; from 2 employees to over
50, twenty customers to more than 50,000, even moving from the owner's living
room to one of the largest commercial buildings in town. But through all of
that change there is one thing that has stayed the same... until now.
In a few short weeks HD will be picking up and moving down
the road. Away from our comfy longtime home here in Bainbridge, our founder's
childhood and current hometown (oh
boy is his commute about to change!) We're going to miss our river views, and
the bar down the street with the giant stuffed pig, to say the least.
At the same time, our new home in Lancaster, Pennsylvania comes
not a moment too soon. For years now, we've been bursting at the seams. We had
to move our warehouse offsite, and our video production studio is in a rented
storage unit. Some dedicated staff even rides a shuttle in to work everyday
because we've run out of parking!
Our home is your home
Right about now you might be asking yourself "Why do I
care?" and that's a totally valid question. So enough talking about us, let's
talk about you. And how — exactly — this move and our incredible new location
in Lancaster is going to be just as great for you as it will for us.
Retail Hot Bed
We're opening a 2,500 square foot retail hair loss center to better serve our
local customers. But it's got a secret mission. We know that many of our
customers around the world could use some help locally every now and then so
we're using this retail center as a testing ground to eventually rollout localized
support and stylists across the globe.
Naturally we have some crazy ideas for how to better serve our global customer
base on a local level. More on that later.
- Finishing Center
Hair systems need TLC sometimes, and our finishing center is up to the task. We
currently operate a small room in the back of Bill's home where we do
maintenance and finishing work to customer units. In the new building our
talented hair techs will finally get a space to call their own.
But not only that, we'll have better tools and work areas so we can provide
improved services and faster turnaround times on repairs and production. The
entire space is setup like a lab, so Bill and Dung will have all the room they
need to continue pumping out hair system innovations.
- Bigger Badder Warehouse
Not only is our warehouse finally moving back to the mothership where it
belongs, it's also getting a brain transplant. We hired some really smart
people to help us create a logistical symphony that promises to get orders out
faster and more accurately than ever before.
The benefits here are obvious; you can expect more reliable service and the
increased efficiencies will help keep overhead costs down which means our low
price guarantee can stay in place for many years to come.
- Flashy Studio
Our production studio/storage unit is also getting a ticket home. Not only will
our delicate high definition video camera be safer (and warmer) at night, it
will also see a lot more action.
Our team is already gearing up to bring you even more instructional and
educational videos, at better quality than before. This also means we'll have
more capabilities with technologies like webcasts - so look for lots of
exciting new ways to connect with us soon!
There you have it... four reasons why this move is a win-win.
For us, and you. Construction has been going on for months now and we're nearly
there! We'll tell you (and show you) more about the new office once we get there.
Everything you need to know
Along with our shiny new digs comes a whole new set of
contact info. Even if you're too far away to visit we want you to feel welcomed
to call, write, email, fax or send us a package anytime. So here's how to reach
1866 Colonial Village Lane
Lancaster, PA 17601
New Phone & Fax:
(717) 553-6633 — phone
(717) 553-6644 — fax
February 1, 2013
Oh, by the way, moving an entire company ain't
easy. It's going to take us a few days. We'll provide more details later, but
we're going to be offline for a short time while stuff like computers, desks
and phones are transported and setup at the new office. So please be patient
with us, when we get back we'll be better than ever!